Gaming is a source of fun, not addiction. q9999 has always believed that responsible gaming is the best gaming. Our platform gives you full access to limit-setting, self-exclusion, and support tools — so your gaming experience stays safe and enjoyable.
At q9999, we firmly believe that online gaming should be a healthy form of entertainment — not a way to make money, and certainly not a way to cope with stress or anxiety. Responsible gaming means knowing your limits, staying within your time and spending boundaries, and having the courage to stop when the fun starts feeling like a burden.
Millions of people in Bangladesh enjoy online gaming every day. The vast majority play in a controlled and enjoyable way. However, for a small number of people, gaming can sometimes spiral out of control. q9999 is committed to being there when it matters most.
Our responsible gaming policy is built on international gaming safety standards. We want every member to play in a healthy, informed, and enjoyable way. That's why we offer a range of tools and features to help you stay within your gaming limits.
Remember — winning is never guaranteed. Every bet carries the risk of a loss. Only play with money you can afford to lose without it affecting your daily life. Responsible gaming does not just protect you — it protects your family too.
| Signs | Description |
|---|---|
| Chasing Losses by Playing Repeatedly | Chasing losses by placing more bets is a dangerous cycle. |
| Lying about gaming | Hiding how much you are playing or losing from family or friends. |
| Unable to quit gaming | Repeatedly trying to stop playing but failing to do so. |
| Continuing to play despite financial difficulties | Spending money meant for bills or essential expenses on gaming. |
| Using gaming to relieve anxiety or stress | Using gaming to cope with stress is a sign of dependency. |
| Neglecting Family & Relationships | Gaming causing strain on family and social relationships. |
Tools available on our platform to help keep you safe
Set your own daily, weekly, or monthly deposit limit. Once a limit is in place, it cannot be exceeded.
Set a time limit for how long you'll play in one session. Once the time is up, the platform will automatically alert you.
Take a break from the platform for a set period — anywhere from 1 week to permanently.
If promotional messages are encouraging you to play more than you should, you can opt out of all marketing communications entirely.
Your account will be automatically locked once you reach a set loss amount. Configure this limit to protect yourself.
Our trained support team is always ready to talk about problem gambling. Our goal is to help, not to judge.
Log in to your q9999 account and click on your profile icon in the top right corner.
From the profile menu, select the "Responsible Gaming" option.
Select whichever limit you need — deposit limit, time limit, or loss limit — and set your amount.
Confirm your chosen limit. It takes effect immediately, and you will receive a confirmation via SMS or email.
Q9999 strictly prohibits anyone under 18 from using the platform
Q9999 is an adults-only gaming platform. We strictly ensure that no one under the age of 18 can access our services. Age verification is mandatory during registration.
If you believe your child is accessing this platform in any way, please contact our support team immediately. We will act swiftly.
We also advise parents to use parental control software on their devices to prevent minors from accessing gaming sites.
A national ID or birth certificate is required for verification during registration.
Accounts are immediately suspended if a minor is detected.